Privacy policy

 

Last updated: October 18, 2026

Suite Bark operates this online store and website, including its content, features, products, tools, and services (collectively, the “Services”). Our store is powered by Shopify, which helps us provide the Services.

This Privacy Policy explains how Suite Bark collects, uses, stores, and discloses personal information when you visit our website, make a purchase, use our Services, or communicate with us.

We serve customers internationally. Our handling of personal information is subject to applicable privacy and data protection laws.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories of information:

  • Contact information: Name, billing address, shipping address, telephone number, and email address.

  • Payment and transaction information: Purchase details, transaction records, payment method, payment confirmation, and related financial information. Payments may be processed by Shopify and third-party payment providers. We generally do not store complete payment card numbers ourselves.

  • Account information: Username, password, account preferences, and settings, if you create an account.

  • Shopping activity: Products viewed, items added to your cart or wishlist where applicable, purchases, returns, exchanges, cancellations, and order history.

  • Communications: Information you provide when contacting customer support, including order inquiries, return requests, and photographs of damaged or defective products.

  • Device and technical information: IP address, browser type, device identifiers, network information, and similar technical details.

  • Usage information: How you navigate and interact with our website, including pages visited, referring pages, and interactions with website features.

  • Marketing and preference information: Your communication preferences and, where applicable, your marketing consent and advertising-related choices.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, complete a form, or contact us.

  • Automatically through our website, cookies, pixels, and similar technologies, subject to applicable consent requirements.

  • From Shopify and service providers that help us operate our store, process payments, fulfill orders, prevent fraud, or provide customer support.

  • From business partners and other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and managing our Services. To process orders and payments, arrange shipping, manage accounts, respond to inquiries, handle returns and refunds, administer our 90-Day Pop Promise, and provide customer support.

Personalizing and improving our store. To remember preferences, understand shopping activity, improve website functionality, analyze performance, and recommend relevant products where these features are enabled.

Marketing and advertising. To send promotional communications where permitted by law and to support advertising or measure campaign performance where applicable. We respect required consent and opt-out choices.

Security and fraud prevention. To authenticate accounts, protect transactions, detect suspicious activity, prevent fraud, and safeguard our store and customers.

Communication. To provide order updates, respond to questions, and maintain our relationship with customers.

Legal and regulatory compliance. To comply with applicable laws, tax and accounting requirements, lawful requests from authorities, and to establish, exercise, or defend legal claims.

We process personal information only as permitted by applicable law. Where consent is required, we obtain it before carrying out the relevant activity. Where another lawful basis applies, we process information in accordance with that basis.

4. Cookies and Similar Technologies

Our website and Shopify may use cookies, pixels, and similar technologies to:

  • Keep the shopping cart and checkout working.

  • Remember preferences and support website functionality.

  • Understand website traffic and performance.

  • Measure advertising campaigns and support personalized advertising, where enabled.

Some technologies are necessary for the website to function. Others may be used for analytics or advertising.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may be able to manage your preferences through our cookie banner or privacy settings. Disabling certain technologies may affect website functionality.

5. How We Disclose Personal Information

We may disclose personal information, where necessary and permitted by law, to:

  • Shopify: To host and operate our online store and provide relevant platform features.

  • Payment providers: To process transactions and help prevent fraud.

  • Shipping and fulfillment providers: To deliver orders and process returns.

  • Technology and service providers: To support website hosting, security, analytics, customer service, and store operations.

  • Marketing and advertising partners: Where we use their services and the disclosure is permitted by law and consistent with applicable consent and opt-out requirements.

  • Professional advisers and authorities: Where needed for legal, regulatory, accounting, or security purposes.

  • Business successors: In connection with a merger, restructuring, sale, or other business transaction, subject to applicable law.

  • Other parties at your direction: When you request or authorize a disclosure.

We do not sell personal information for money. However, certain data-sharing or advertising activities may qualify as “selling,” “sharing,” or “targeted advertising” under particular privacy laws. Where applicable, we provide the required notices and choices.

Your data-sharing choices

You can visit our Data Sharing Opt-Out page to exercise applicable opt-out choices.

Where supported and required by applicable law, we honor recognized browser-based opt-out signals, including Global Privacy Control (GPC), for the relevant activities and jurisdictions.

Please ensure this page is published, functional, and configured correctly in Shopify before relying on it in this policy.

6. Shopify and Its Privacy Practices

Our store is hosted by Shopify. Shopify processes information about your access to and use of our Services to provide, maintain, secure, and improve its platform.

Information you submit through our store may be transmitted to Shopify and its service providers, which may process information in countries other than your country of residence.

Depending on the Shopify services and features enabled on our store, Shopify may also process information about your interactions with our store and other merchants to provide additional services, including advertising-related features.

For information about Shopify's independent privacy practices and the choices available to you, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Some requests concerning information processed by Shopify may need to be directed to Shopify, depending on Shopify's role in the relevant processing activity.

7. International Transfers of Personal Information

Because we use Shopify and may use other service providers, personal information may be processed or stored outside Quebec, Canada, or your country of residence. The laws in those locations may differ from the laws where you live.

Before transferring personal information outside Quebec, Suite Bark will complete any privacy impact assessment required by Quebec law, assess whether the information will receive adequate protection, and enter into the required written agreement where applicable.

For information subject to European Economic Area or United Kingdom data protection laws, we will use an applicable lawful transfer mechanism where required, such as an adequacy decision or approved standard contractual clauses.

These legal safeguards must be implemented where required; this policy alone does not establish that every international transfer complies with applicable law.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining required business records, complying with legal obligations, resolving disputes, and preventing fraud.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of online transmission or electronic storage can be guaranteed to be completely secure.

If a privacy incident occurs, we will take the steps required by applicable law.

9. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain information, subject to legal exceptions.

  • Withdraw consent where processing is based on consent.

  • Request a portable copy of certain information where applicable.

  • Object to or request restrictions on certain processing activities where the law provides that right.

  • Opt out of certain data sales, sharing, or targeted advertising.

  • Withdraw from promotional email or text communications.

  • Lodge a complaint with the appropriate privacy regulator.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before processing a request. Where the law permits, an authorized agent may submit a request on your behalf, subject to appropriate verification.

To make a request, contact us using the information in the Contact section below. We will respond within the time limits required by applicable law.

European Economic Area and United Kingdom

Where applicable, individuals may also have rights to object to processing, restrict processing, and withdraw consent when consent is the legal basis for processing.

Depending on the circumstances, you may also have the right to lodge a complaint with your relevant data protection authority.

Global Privacy Control

Where required and supported, we honor Global Privacy Control signals for applicable opt-out activities. The effect of a signal may depend on the relevant jurisdiction, browser, device, and our ability to associate that signal with an account.

You can learn more at Global Privacy Control.

Marketing preferences

You may unsubscribe from promotional emails using the unsubscribe link in the message. Where applicable, you may also withdraw consent to marketing text messages using the instructions provided.

We may continue to send non-promotional communications necessary for orders, account security, refunds, or customer service.

10. Children's Privacy

Our Services are not intended for children who cannot legally use them under the laws applicable to them. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required unless that consent has been obtained.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate steps.

Any statements concerning the sale or sharing of children's personal information will reflect our actual knowledge and practices and will be updated if those practices change.

11. Third-Party Websites

Our Services may contain links to websites or platforms operated by third parties. We do not control those services and are not responsible for their privacy, security, or content.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer using the details below.

Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy regulator. Individuals in Quebec may contact the Commission d'accès à l'information du Québec, subject to its jurisdiction. Individuals in the European Economic Area or United Kingdom may contact their relevant data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, service providers, or legal obligations.

We will post the updated policy on this page and revise the “Last updated” date. Where required by law, we will provide notice of significant changes or obtain additional consent.

14. Contact and Privacy Officer

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Business: Suite Bark
Privacy Officer: Cedrik Matte & Etienne Campeau
Email: suitebarkmj@gmail.com
Phone: +1 819-436-0298
Mailing address: 105 Rue Saint Joseph, Sainte-Madeleine, QC J0H 1S0, Canada
Contact page: Suite Bark Contact Page

Suite Bark is responsible for the personal information it holds, subject to applicable law. We will handle privacy requests and complaints in accordance with the requirements that apply to the relevant request.